Refund policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help!
1. Returns Eligibility
- You can return items within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required.
- Some items, such as final sale items, personalized products, and perishable goods, are non-returnable.
2. How to Initiate a Return
- Contact our customer support at [Your Contact Email] or [Your Phone Number] to request a return.
- We will provide return instructions and a return shipping address.
- Pack the item securely and use a trackable shipping method for your return.
3. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5-7 business days.
- Shipping fees (if any) are non-refundable.
4. Exchanges
- If you need to exchange an item for a different size or color, please contact us.
- Exchanges are subject to product availability.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue.
- We will arrange a replacement or full refund at no extra cost.
6. Late or Missing Refunds
- If you haven’t received your refund, please check with your bank or payment provider first.
- Refund processing times may vary depending on your payment method.
- If you still haven’t received your refund, contact us at [Your Contact Email].
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- If a refund is issued, the cost of return shipping may be deducted from your refund (if applicable).
8. Contact Us
If you have any questions regarding returns or refunds, reach out to us at:
📧 Email: [Your Contact Email]
📞 Phone: [Your Contact Number]